Tagged: guest service

Improving Customer Service

Yesterday afternoon the A’s Ticket Services staff and Box Office Manager traveled into San Francisco for a BAPTA organized event titled “Spirit In Service.” BAPTA is Bay Area Professional Ticketing Association. Numerous venues in the Bay Area are members of BAPTA including symphonies, theater venues, and- among professional sport teams- the A’s, Giants, and Warriors. 

The “Spirit In Service” professional development seminar was created and hosted by special guest Holly Stiel. Stiel is a professional speaker and author with 17 years customer service experience as a hotel concierge in San Francisco. Stiel’s enthusiasm and experience were immediately obvious as she engaged the room with anecdotes, reflections, costumes, and activities. 

A’s Ticket Operations attempts to provide stellar services to all guests. We hope you agree. A recent survey administered by the A’s Marketing Department revealed that Season Ticket Holders “Agree” or “Strongly Agree” that Ticket Services representatives are courteous, clearly explain plan options, and assist with ticket needs in a timely manner. We believe, though, that we can improve. 

We can control our service in Ticket Services. We can control our service on the telephone hotline. We are unable to control results between the foul lines. That makes Stiel’s presentation so important to us. We want to continuously improve our professionalism and improve your experience with us. We hope that you enjoy every experience at the A’s and find it easy and comfortable communicating with A’s Ticket Services. 

Comments? Questions? Please let us know. We are here to help. Thanks.