Results tagged ‘ Oakland A's ’

The Burger Shack Opens Tonight

The Burger Shack opens tonight at the Oakland Coliseum. The establishment is located on the first level concourse behind Section 132. A lunchtime sampling of the menu by ticket sales and services employees put nothing but smiles on people’s faces. Cheeseburgers, French Fries, and Texas Grilled Cheese sandwiches stuffed those smiling faces. The Burger Shack will be open at tonight’s game and throughout the season. Tell them Ticket Services sent you. That won’t get you anything special, but it’ll be fun to say regardless.    

Gates open at 5:35 p.m. tonight.

First pitch is 7:05 p.m. vs. the Burgermore Baltimore Orioles

Twitter Updates

While those of us in the Ticket Operations Department are most fond of the @ticketservices Twitter handle – your official Oakland A’s Twitter feed for ticket information – the A’s have a few other official Twitter feeds, most notably @Athletics and @OaklandAs. This week you may notice a gravitation toward @Athletics and away from @OaklandAs. We’ve done this for two main reasons. First, Major League Baseball created @Athletics as an RSS feed a couple years ago, providing news updates on the Oakland A’s. @OaklandAs was also created a couple years ago as a more personalized form of communication. Some news, some giveaways, mostly general communication with fans. The hash tag “Athletics” (ie: #Athletics) is far and away more popular than #OaklandAs (apostrophes just don’t work well with Twitter hash tags). The second reason for the switch was fan confusion. Both @Athletics and @OaklandAs were deemed the “official” Twitter handle of the Oakland A’s. But @Athletics got more publication recognition because it falls in line with the rest of club handles (ie: @Angels, @Mariners, @Rangers, etc). @DodgertownUSA is doing the same by switching to @Dodgers. For these reasons we decided to make the switch to just one all encompassing main handle: @Athletics. That’s not to say that @ticketservices is going anywhere. It’s the granddaddy of all A’s front office Twitter feeds, celebrating the third anniversary of its first tweet on June 25. So follow us on Twitter. And check out more Tweeters to follow, including many Oakland A’s players, at oaklandathletics.com/connect.

A’s Emails: New and Improved

Are you signed up to receive A’s emails? If you have been for a while you might have noticed some changes this season. And if you’re not signed up, get on board and check out what you’re missing.

In past seasons, the Monday email was titled Ticket Guide and the look was a little different. This season, the Ticket Weekly: Your Official Source for Athletics Tickets is more simple, contains less clutter, and is a handy tool for upcoming games, series, ticket offers, and special discounts.

The most notable changes to A’s email, however, is The Trumpet. Formally A’s Fastball, we renamed the bi-weekly email, sent shortly before each homestand, to something that was more relevant to the A’s. We went through many rounds of potential titles. Some were OK, some just awful. When “The Trumpet” was suggested it was easily the best choice without having any negative connotations (“The Trunk” comes to mind). Elephants “trumpet” when they speak and to trumpet something is to announce or call attention. Perfect. Our elephant logo and mascot tied in with the name of our newsletter was solidified. And in the process of the name change, we’ve also tried to make the text within The Trumpet less business, more jovial. The lead area is a short form editorial on what’s happening or coming soon. The blurbs about ticket offers or player appearances are often meant to be witty (but not always, we know). Check out a recent edition of The Trumpet on a webpage.

All fans can sign up for The Trumpet and other A’s emails at oaklandathletics.com. We’d love to bombard you with information!  

Online Ticket Exchanges

Back again for its second season is the ability to return and exchange season tickets online. The A’s Ticket Services Office pioneered this practice last season, and we’ve heard other teams are adopting this feature beginning this season. It’s good to be a trendsetter. 

We make the ticket exchange process as painless as possible for you. The online form fields you complete gives us the information we need to then process your request. If a return, we put the credit back on your account for use later this season. If an exchange, we print and deliver the new tickets. Your original ticket barcode is cancelled for the rest of eternity.   

Read more information at oaklandathletics.com/exchange. Only submit a ticket if you’re serious about returning or exchanging it. No backsies! 

The A’s already offer the best ticket exchange policy in professional sports. While you’re more than welcome to mail tickets or visit us in the Ticket Serivces Office to complete exchanges, we’ve added additional value to your Season Ticket Holder experience with online ticket exchanges.   

Did you ever notice that the A and the S on a keyboard are next to each other? Go As!

Happy Opening Night!

Happy Opening Night A’s Fans!

We begin the 2011 A’s baseball season tonight with a home game against the Seattle Mariners. 7:05pm folks. OK, we’ve noticed that the trend is to say “Happy Opening Day.” But since we play a night game we’re going with the facts.

Looking around the Tickets Sales and Ticket Operations Departments we notice a lot of experienced faces… and graying hair (or receding hair!). A highly educated, work-a-holic bunch of people, our familiarity with each other shows how much we enjoy working in Major League Baseball. It prompted the question: What number A’s Home Opener is this?

The newest of the bunch are Lauren, Andrew, and Faizan, this being each their second Opening Night. Lauren and Andrew, both Ticket Services Representatives, are not short on experience. Lauren previously worked for the San Diego Padres and Andrew for the Philadelphia Eagles of the NFL. Faizan, a burnt orange Texas grad, is our Database Administrator and enjoys the temperate weather of a California Opening Night. John, a Ticket Services Rep, is celebrating the start of his fourth season, but just his third Opening Night. He joined the A’s in May of 2008. If you’re a brand new or long returning Season Ticket Holder there’s no doubt you’ve talked with or met all three of these terrific Ticket Services Reps.

Looking at nearly a half decade are Jason, Premium Seating Services Assistance, and Catherine, Ticket Services Manager, with this being their fourth Opening Night. Over the half decade hump with six Opening Nights are Moti, Premium Seating Services Manager, and Anuj, Ticket Operations Coordinator. Also at six Opening Nights today is Anthony, Box Office Supervisor, who is actually missing the action. We’re sure he’s got his hands full as Anthony’s wife gave birth to a baby girl earlier this week. We’ll give Anthony a pass this year.

The over-a-decade bunch (yikes!) is jam packed. Susie, Brian, David, and Travis are all enjoying their tenth Opening Night today. As Bill King would exclaim, “Holy Toledo!” Susie, Director of Premium Seating Services, met her husband, Matt, at the A’s who he himself is at number seventeen today. Brian, Director of Ticket Sales, made the move from Boston to the Bay Area just over ten years ago and is finally a full-fledged A’s fan. David, Ticket Operations Manager, is officially entering his eleventh season. Travis, Digital Ticketing Operations Manager, remembers that only a few years before he joined the A’s computers were just entering the workplace. How times have changed.

Josh, Director of Ticket Operations, is at Opening Night number eleven today. Straight from the mean dirt roads of farmland Ohio, Josh grew up an A’s fan watching Rickey, Hendu, Mac, and Stew as a kid. But Josh isn’t the department’s longest tenured Opening Night employee. That distinction belongs to Steve, Executive Director of Ticket Sales & Operations. Steve, celebrating his fourteenth Opening Night, predicts continued excellent service to all A’s fans and a winning 2011 season. We all do actually. Some of our best times have been crowded around a small radio in a Box Office listening to King call the “walk off bunt” and jumping up and down with fellow employees waving home Mark Kotsay in Minnesota. It’s the beginning of another baseball season tonight. Play Ball!

Oakland Coliseum the Morning of the 2011 A's Opening Night. -Photo by Travis LoDolce

Goodbye Bob Feller

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I don’t care much about autographs. An A’s employee for almost 9 full years, I’ve been fortunate to meet a lot of current and former baseball players, such as Lenny Dykstra in a restroom, Mudcat Grant’s chauffeur at a golf tournament. More recently I ran across actors like Brad Pitt and Jonah Hill. I didn’t ask for their autographs, they didn’t ask for mine. One day last Spring Training, however, I did ask for an autograph. Hall of Fame Cubs pitcher Ferguson Jenkins visited Phoenix Municipal Stadium to draw awareness and raise funds for his charitable foundation. He’s been to Phoenix Muni multiple times the past couple years. He brings with him former baseball players. On March 27, 2010 he brought Bob Feller.

I wasn’t a sports fan when young. Then, in my teens, I became an A’s fan. Baseball has the greatest history of all American sports. For over a hundred years, thousands of men have taken the field. There’s equally as many stories, some more unique than others. Bob Feller was a unique story. Making his debut for the Cleveland Indians at 17-years-old, he pitched his entire 18-season career with the Indians, which was interrupted by three years of military service. Most astounding to me, he was enshrined in Cooperstown on his first ballot in 1962. For 48 years he lived as an active member of the Hall of Fame.

We were honored to accommodate when Jenkins’ group asked if Feller could throw the ceremonial first pitch. At 91 Feller was unable to walk the stairs to the field. Our stadium operations coordinator offered to drive him around the ballpark and onto the field through the outfield fence. As Feller took the mound he was announced by an exuberant Mark Andrews. To cheers, Feller tipped his cap and fired a strike to home. I would not have believed a man of 91 could do such a thing. In good shape, sharp mind, and kind spirits, Feller talked a bit with guests and staff on field, recorded a short radio interview, and headed off the field on the cart that brought him on. Amazingly, our vintage stadium gate usher, Chet, 90-years-young himself, was at Bob Feller’s 1940 Opening Day no-hitter (his first of three career no-hitters). Chet recounted the events of April 16 in Chicago with Feller, agreeing on the batting order and how the outs were recorded. Chet attended that game rooting for the White Sox. Chet departed the ballpark in 1940 with a lifelong respect for Bob Feller.

As that afternoon’s Spring Training game continued I reflected on Feller’s contributions to the game of baseball. How much he enhanced the game and how much baseball meant to him. I fetched a clean baseball and troubled Bob Feller, with a donation, for an autograph. Sitting in my office, just over my shoulder, it’s the only autograph I keep on display.

Travis LoDolce, Digital Ticketing Operations Manager & Spring Training Operations Manager

 

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 (Photos copyright Travis LoDolce)

Let the A’s 2011 E-Brochure Keep You Warm this Winter

Miss us? Yeah, we’ve been quiet for a little while. Maybe you thought we took the offseason to lay on a beach in the southern hemisphere. We wish. Many fans often ask what we do during the offseason, assuming we take some time off or work a second job. Nah, we’re full time, year round – and the offseason is when it gets busy! Seriously. The regular season runs so smoothly for us all because of the time we put in during these winter months. Like any event, the setup is the hard part. You ace a test by studying, not sitting down day of and taking it.

 

Two major projects have engulfed us this offseason. First, we upgraded our ticket interface. Initially, you won’t notice a different when purchasing tickets online or over the phone. Eventually you’ll find advanced improvements to the single game ticket purchase flow. Internally, we’re experiencing a complete change. Our updated Tickets.com web-based software is shiny and new with all sorts of bells and whistles. It’s an adjustment period from our previous system, but it’s great to advance forward.

 

The second project is the 2011 E-Brochure. We live in the geographical capital of online communication. It’s only natural that we steer away from the printed brochure and move toward majority online communications. Working with Channel 1 Media, an industry leader in online professional sports brochures, we created what we hope is an informative and fun e-brochure where A’s Season Ticket Holders can obtain renewal information and all fans can learn about the schedule, ticket/suite/premium seating options, and promotional item information. Members of the A’s Ticket Operations staff, MLB.com, and Channel 1 Media put a lot of time and effort into the piece. We think it turned out great. You can find a version of it at oaklandathletics.com/2011. If you’re a Season Ticket Holder you’ve already received your email with a personalized URL (and a one page postal mailing directing you of the same web address). We’d love to know what you think of the e-brochure. Feel free to post a comment.

 

As always, whether it’s the offseason or the middle of a 10 game homestand, we’re here to help you. A’s Ticket Services staff can be reached at (510) 568-5600 or at tickets@oaklandathletics.com. Drop us a line if it moves you.

Happy Halloween Hip Hop

Halloween is one of our favorite holidays here in the Ticket Services office. Between all the candy, great costumes, candy, and the tricks (did I mention candy?) it’s hard to not have a fun time. The holiday spirit prompted your esteemed service representatives to hit the music studio to film what we hope to be the next Billboard #1 smash hit. Check it out and tell us what you think!

Happy Halloween Video (click here) >>

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(L ro R: Cauldron Catherine, Wolfrep John, DJ Bride of Laurenstein, “Who’s Your” Mummy Matt, and FrankAndrew.) 

 

Jam to the song and video while you carefully carve Spooky Pumpkin Stencils with an A’s theme (kids ask your parents first).

 

Also, don’t forget that with Halloween comes that time of year to renew your season tickets! Keep a close eye on your email inbox and postal mail in the coming weeks for the 411 on your 2011 A’s Season Tickets! 

 

Special thanks to JibJab.com for the music and video.

Season Ticket Holder Party Recap

We want to give a HUGE thank you to all A’s Season Ticket Holders that attended the private party on Saturday, September 11. The special event, strictly for Season Ticket Holders, welcomed guests with a red carpet entrance to the Eastside Club. Once inside, children had an area for coloring, complete with face painting and balloon art. Adults had a DJ for dancing and karaoke. Everyone was able to dine on complimentary food. Legendary A’s pitchers Vida Blue and Dave Stewart posed for photos with fans at the World Series trophies for nearly an hour. Ray Fosse lead Question and Answer sessions with Andrew Bailey, Craig Breslow, Trevor Cahill, Gio Gonzalez, as well as with Blue and Stewart. Even Executive Director of Ticket Sales and Operations, Steve Fanelli, and In-Game Host Kara Tsuboi graced the stage to thank the guests.

 

Did you smile big for your photo when entering the Eastside Club? These photos will be on your 2011 Opening Night ticket! How cool is that?! You’ll have to renew your plan in time for the commemorative ticket stock. Get a jump on next season by calling the A’s Ticket Services Office at (510) 568-5600. You can even request seat relocation now by phone or online here.

 

Thank you all again for what continues to be a fun season of A’s baseball!    

 

 

All-Star Softball

Trevor Cahill and Andrew Bailey were not the only A’s participating in recent All-Star Festivities. Your favorite Ticket Services Representatives took the field this week in the annual front office softball tournament at the Coliseum. With the sun baring down, John, Lauren, and Andrew took the field with their own teams to determine who is the best softballer in the Ticket Services office.  

In the first game, Andrew had some early hits turned into runs. By the end of the game, it was Lauren who tied the game with two outs in the bottom of the 7th inning to keep her team’s rally alive, sending Andrew to the bench to await the consolation game.  

In the consolation game, John and Andrew teed-off against each other. John hit a couple of long balls, but the athleticism of Andrew’s team turned them into fly ball outs in the box score. Unfortunately for Andrew, John’s team kept Andrew off the base path all game. In the end, it was John who won the game, leaving Andrew in last place.

For the championship game, Lauren, who already proved her softball skills to the other representatives, took the field. Though her bat and glove shined during the game, Lauren’s team proudly settled for second place. At the end of the day, your favorite Ticket Representatives agree that there was a great time had by all.

Speaking of great times, check out the new Summer 6 Pack, 6 tickets in the Value Deck for one low price!

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Ticket Ops Softball Players: (Top L-R) Anuj, Travis, David, John, Josh, Steve (Middle L-R) Catherine, Lauren (Bottom) Andrew